FAQs

What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 3-5 days production time for your order to ship out, as each candle is hand poured to order.

Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at info@threesisterscandlecotn.com

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 14 days to send it back to us for a full refund. Please contact us at info@threesisterscandlecotn.com for further instructions.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong, kindly notify us via email at info@threesisterscandlecotn.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary based on your location. The average shipping time is 3-5 business days.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home smell beautiful! Please send us an email to info@threesisterscandlecotn.com, and we will be happy to assist you in any way we can.
We do receive a large number of emails, so in order to get a prompt response please attach your order number and address the problem clearly.

Absolutely! We are located at 231 E. Main St. McMinnville, TN 37110. Follow us on Facebook @threesisterscandleco for our current business hours.